Frequently Asked Questions
We welcome your questions and hope you find helpful answers in the information below. You may also find useful information on our policy page so please read through that as well. If you still have questions, please don’t hesitate to contact us!
1. I forgot to pick up my items during my scheduled pickup time. Is there anything GFFN can do?
As a member, it is your responsibility to pick up your items during the designated time period. Any unclaimed items are donated at the end of the pick-up at the discretion of GFFN staff and the host site, so we are unable to provide reimbursements. You are welcome to designate a friend or family member to pick up your items for you. You may also put your basket on hold or switch to a different pickup day/location; these changes must be made prior to the order deadline.
2. How can I put my order on hold?
Each week, you have the option to put your basket of items on hold. This action must be completed prior to your site’s order deadline. If you need assistance, please call or email us. We must receive your inquiry at least 48 hours prior to your order deadline. Please don’t forget, you always have the option to find a friend to pick-up your items - this is a great way to introduce new people to Good Food Farmers Network and to share the bounty of the season with them!
3. How can I change my delivery location?
You may change your delivery location for a single week or permanently. These changes can be made by logging into your online account prior to your site’s order deadline. Changes can also be made by phone; changes by phone must be received at least 48 hours in advance of the order deadline.
4. Is there any sort of deadline during the week for placing orders, canceling orders, placing boxes on hold, etc.?
Yes! The deadline for box orders, holds, and add-on orders varies by site. Please visit our website or your online account to verify your order deadline. The order deadline is set in place so that we have time to harvest your vegetables, prepare your other items, and process payments.
5. Do I receive a discount for signing up friends, family and neighbors?
Yes! We are always excited for new members brought our way via member referrals. For each person you introduce to Good Food Farmers Network, we will surprise you with a beautiful bouquet of seasonal flowers. Be sure to tell the person you refer to enter your name as a reference when prompted during the sign-up process. Thank you for spreading the word!
6. Can I cancel my membership?
Yes. Although we will be sad to see you go, you may cancel your subscription at anytime during the year. To cancel, you must contact us at least 48 hours before your site's order deadline by completing the form found here: https://goodfoodfarmers.com/canceling-your-subscription/
or by calling us and answering the same questions. You will receive a confirmation email that your account has been canceled. Please note, cash or credit in your account cannot be refunded.
7. What types of vegetables do you offer?
We offer a wide range of items from Hudson Valley farms. Many items will be familiar and some will not. You get to choose how much you wish to experiment with the unfamiliar! Our vegetable farmers work hard to craft growing plans that provides variety, familiarity, and good chance of production success in our climate. Growing food in the northeast is not like growing food in California or elsewhere. Each region is unique. We encourage members to embrace eating with the region and eating with the seasons.
We provide recipes in print and online via the website and Facebook. If you have any questions, please don’t hesitate to ask; we are happy to help you figure out fun, simple, and delicious dishes that incorporate the items you purchase! And, don't forget, available produce will change with the seasons. Early Summer will provide a bounty of leafy green, mid Summer to mid Fall will offer the widest range, while Winter and Spring will mostly feature root vegetables, preserved foods (frozen, dried, canned, etc.), and a few hardy leafy greens such as spinach and kale.
No matter what, everything you purchase from Good Food Farmers Network is grown with the utmost care and produced without GMOs, pesticides, or synthetic fertilizers!