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Policies

I. Sign-ups, Payments, and Membership

Joining Good Food Farmers Network (GFFN) means creating an online account, selecting a default box, and paying for your first box. This can all be done online, or via phone if you need a hand. Please don’t hesitate to contact us via email or phone if you have any questions during the signup process.

  • If paying by credit card, first create an account online, choose your weekly default box, and enter your credit card information. 
  • If paying by check, first create an account online. Then, mail us a check for $400 or more payable to: Good Food Farmers Network, c/o Dog Wood Farm, 85 Hartigan Road, Old Chatham, NY 12136. We will put the money on your account and will notify you once we have posted the check. You can then log onto your account and choose your default box. Your account will be automatically debited prior to each delivery. You will be alerted when your account dips below $80. We cannot deliver your items if there are insufficient funds in your account. Please log in to your online account to check your balance at any time.

Your GFFN membership is not confirmed until you have created an online account and we have received payment for your first box.

II. Refunds, Changes, and Cancellations

If any of your items are missing from the pick-up site during the designated pick-up time or are damaged or otherwise unsatisfactory, please contact us within 24 hours so that we may apply a credit to your account. 

You may choose to customize your box each week. These changes may be made via your online account or via phone, if you need a hand. Changes must be made prior to close of your site’s weekly order deadline for the changes to take effect by the upcoming delivery. Changes made by phone must be made at least 48 hours in advance of the order deadline. 

If you are unsatisfied, you may cancel your participation in Good Food Farmers Network at anytime by calling us or sending us an email. Cancellations must be received before the order window closes otherwise your card will be charged for the upcoming week. Please note, if you cancel after the order window closes, your card will be charged for the week’s delivery. If you have any questions, please don’t hesitate to contact us. 

III. Holds

If you will be unable to pick-up your items, please log in to your account and place your box on hold for the week. You must place your box on hold prior to the order deadline; otherwise, your card will be charged and the items delivered. If you miss the order deadline, you may choose to (a) have your items picked up by someone else or (b) donate your items to a local food pantry. In either case, please send us an email to let us know! 

IV. Pick-up Protocols

It is your responsibility to pick up your items during the designated time period. Out of respect for our host sites and staff, please know that pick up times are firm. Any items unclaimed by the end of the pick up period will be donated at the discretion of the host site and GFFN staff. 

Help reduce waste by bringing back your reusable shopping bags. Thank you for your help in this regard!

A clipboard with a sign-out sheet will be at each pick-up. Please be sure to sign by your name to confirm that you took your bag and received all of the items you ordered for the week. If your name is not on the list, it means we did not pack items for you. If you have any questions, please speak with the on-site GFFN staff person. Please do not take any items if your name is not on the list! If we have made an error in packing your items, or if your name is on the list but your items are not at the site, please contact us by email or phone within 24 hours. We will add a credit to your account, and we sincerely apologize for any mistake!

The sign-out list is our way of indicating the delivery of your box. Please do not write notes on the list itself. If you need to contact us for any reason, please call or email us. We are happy to help resolve any issues or answer any questions that may arise.

V. Communication/Newsletter

Good Food Farmers Network sends out a weekly newsletter to all members. This is our primary form of communication with members. Newsletters contain important information such as holiday schedules and new items, as well as updates from our farms and recipes. The newsletters are emailed weekly and are also available online at www.goodfoodfarmers.com and posted on our Facebook page.

VI. Changing Your Pick-up Location

You are welcome to change pick-up locations as needed. Changes must be made prior to the order deadlines at each location. Please be sure to read the specific pick-up details of your new site.

VII. Privacy Policies

A. What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form, whether online, via email, or over the phone. When ordering or registering on our site or via other means, as appropriate, you may be asked to submit your name, e-mail address, mailing address, phone number, or credit card information. 

B. What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:  

  • To personalize your experience and improve our services: Your information helps us to better respond to your individual needs, improve our website, and enhance our customer service.
  • To process transactions
  • To send periodic emails

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 

The email address you provide to us during order processing will be used to send you information and updates pertaining to your order, including subscription to our weekly newsletter that often contains important order and delivery information. If at any time you would like to unsubscribe from receiving future emails, please send us your request at info@goodfoodfarmers.com.

C. How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.??After a transaction, your private information (credit cards, etc.) will be kept on file for more than 60 days in order to process customer requested re-occurring transactions. This information will be held by Authorize.net. Authorize.net has its own privacy policy which can be located at Authorize.net Privacy Policy.

D. Your consent

By using our site, you consent to this privacy policy. 

E. Changes to our privacy policy

If we change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. 

This policy was last modified on 3/30/16

F. Contacting us

If you have any questions regarding this privacy policy, please contact us using the information below:

Mail: Good Food Farmers Network, c/o Dog Wood Farm, 85 Hartigan Road, Old Chatham, NY 12136

Email: info@goodfoodfarmers.com

Phone: 518-821-4282 farm office